Privacy Policy

Who we are
Company: Kolimpex s.r.o., Provozní 5494/4, Ostrava – Třebovice, 722 00, Czech Republic
Company ID (IČO): 25376781
VAT ID (DIČ): CZ25376781
Our website address is: https://kolimpex.cz.

This online store is operated at https://windson.eu.

Comments
When visitors leave comments on this site, we collect the data shown in the comments form, as well as the visitor's IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar Privacy Policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. This is for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set several cookies to save your login information and your screen display preferences. Login cookies last for two days, and screen option cookies last for one year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly the same as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who we share your data with
If you request a password reset, your IP address will be included in the reset email.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and automatically approve any follow-up comments instead of holding them in a moderation queue.
For users who register on our website (if applicable), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit this information.

What rights you have over your data
If you have an account on this site or have left comments, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent
Visitor comments may be checked through an automated spam detection service, which may be located outside your country.

We collect information about you during the checkout process in our online store.

What we collect and store
While you visit our site, we will track:
 

Products you have viewed: we use this information to display products you have recently viewed.
Location, IP address, and browser type: we use this information, for example, to estimate taxes and shipping costs.
Shipping address: we ask you to enter this information so we can estimate shipping costs before you place an order and send your goods.
We also use cookies to keep track of the contents of your shopping cart while you browse our website.
When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information such as your username and password. We use this information for purposes such as:

• Sending you information about your account and order
• Responding to your requests, including refunds and complaints
• Processing payments and preventing fraud
• Setting up your account in our store
• Complying with legal obligations, such as calculating taxes
• Improving our store offerings
• Sending marketing communications if you choose to receive them

If you create an account, we will store your name, address, email address, and phone number for use in future checkouts.
We generally store your information for as long as we need it for the purposes for which we collect and use it, and as long as we are legally required to retain it. For example, we retain order information for 7 years for tax and accounting purposes. This includes your name, email address, billing address, and shipping address.
We will also store comments or reviews if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers have access to:

Order information, such as what was purchased, when it was purchased, and where it should be shipped, and customer information such as your name, email address, billing address, and shipping address.

Our team members have access to this information to help fulfill orders, process refunds, and provide customer support.

What we share with others

Personal data may only be disclosed to persons who need access to it for the operation of the online store and the performance of the contract. These include, in particular:

• the operator of the e-commerce platform, Shoptet a.s.,
• payment service providers and the Shoptet Pay payment gateway,
• carriers and operators of parcel pickup points,
• providers of accounting, tax, or IT services, where such services are used for the operation of the online store.

Online card payments
If you choose to pay by credit or debit card online, the information necessary to process your payment will be transferred to the payment service provider and the Shoptet Pay payment gateway. This includes, in particular, the information required to authorize and complete the payment transaction. Payment card details are processed directly by the payment gateway provider in accordance with its security standards. We do not store or have access to your payment card details.